Important things to note

***Our goal is maintain a 5-star rating on Airbnb. If you need help cleaning or extra time please call for assistance. Do not leave the job unfinished***

We rely on our cleaners to be our eyes. Please let us know right away if anything seems off — fewer wine glasses or forks than usual, unusual odours, a door jamming, a wet spot on the ceiling, or any other issue you notice. Please let us know ASAP

Check-out: 11am
(15-minute grace period — please do not enter until 11:15am.)

Check-in: 4pm
(We use a 4pm check-in instead of 3pm to allow sufficient turnover time. We do allow guests to drop off luggage starting at 2pm though)

– Before entering knock loudly. Open the door slightly and yell “HOUSEKEEPING, HOUSEKEEPING, COMING IN”

– As soon as you enter. Turn all the lights on. Check for missing items and damage. Report any issues immediately to Lucan at 647 268 9308.

– Toilet paper and paper towels – replace them when the roll has less than 25% remaining

– Check each room has 2 remotes (TV and heat pump)

– Before leaving – Keep all lights on, turn ceiling fans and bathroom fan off. Leave patio lights on

– Leftover items: If guests leave anything behind, please place it in the basement closet and send Lucan a photo so he can return it to the guests.

– Tips – You are welcome to keep any tips the guests leave behind. Please message Lucan letting him know they left a tip. We will thank them for tipping and encourage them to tip again next time.

– Remember to check the deck and BBQ outside, leave a clean BBQ brush

– Infant supplies: We provide a Pack’n Play, high chair, and baby bath upon request. You’ll find them under the basement bed. Please bring them out when needed, wipe them clean after use, and place them in a recycling bag before putting them away

– Notify Lucan when you are about 15 minutes from finishing so he can let the guest know the unit will be ready for them shortly

– If any inventory is urgently running low. Send a message to me at 647 268 9308 and I will order supplies for you immediately using Instacart or Uber. Let me know if we are running out of something and will need it for next time. We try to do the shopping once a month. Send me the inventory list monthly.

Photo Instructions

Take detailed photos or a video of every room. They are needed for proof of cleanliness, damage, and theft.

– Capture all angles.

– Send photos to Lucan: WhatsApp 647‑268‑9308

Important

– Do not send via the normal Whatsapp photos feature.  It reduces image quality

To send full-quality files:

1. Tap + (attachment button).
2. Tap Document.
3. Tap “Choose Photo or Video”.
4. Select the photos/videos you took.
5. Tap Send.